Adax provides technical support that is second to none in the industry with a dedicated team of professional in the support department that consists of support engineers and service professionals made available all day, every day to meet the Client's support needs.

The levels of support service will be determined on conditions of the individual client and the capability of Adax to deliver support service the way best suited for the client in the most efficient method. At Adax we believe in accessing every situation on its own and providing the right support with the right technician the first time, to minimize potential disruptions or delays in ensuring a smooth operation.

Support services we provide are based on the client's requirement of maintenance in their organization and the type of devices that is listed as eligible in the support Package. The support policies we have drafted enables all clients at any level of our service agreement to enjoy several advantages that maximizes the value of their agreed support and the Adax support policies ensures the highest quality of Support provided to the client at all stages during the initial period and after project completion for a fully operational System.

The Support service we provide assures excellence at every step, as we work towards becoming the finest at what we do.

We at Adax ensure the installed system is at its highest level of productivity, every solution requires monitoring and control between periods to increase the efficiency of the solution at the place of installation. Our annual Maintenance services are designed to be proactive than reactive to the requirement of the system. Taking great care of the system with professional help will increase the durability of the product, the productivity of the system and minimize any exposure of a system failure. Professional Maintenance services provided by adax is Operated by a dedicated Support Team specialized in the maintenance of ELV systems covering the complete set of solutions provided by Adax.

The Engineers are trained and certified bym recognized institution in upholding the highest quality of system maintenance, this will result with a complete analysis of the solution at the time of quarterly preventive maintenance checkup. The maintenance reports we provide is a study of your current system, detecting defects, correcting the issues to ensure a perfectly functional system.

The Annual Maintenance is a practice of after sales service, at adax we are working towards becoming one of the most renounced Support Services in the region. We plan on providing a service around the clock utilizing the best skill set with a procedure in place to make sure every support visit is guaranteed to provide optimal assistance to the end user. The extreme weather conditions in the middle east requires a maintenance service above and beyond the standard support to ensure a productive system is in place. Resources added to uplift the support services will directly play an important role in helping achieve a higher standard and productivity levels in our maintenance services.